Terms of Service

Welcome to Paw Hut! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website (“pawhut.com”), you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information

Paw Hut is an eCommerce store specializing in pet products, accessories, cages, houses, trees, and other pet-related items. Our mission is to provide high-quality products and an excellent shopping experience for pet owners. By using our website, you agree to these Terms, our Privacy Policy, and any other policies we may publish.

2. Eligibility

By accessing or using our website, you confirm that:

• You are at least 18 years of age or have the legal capacity to form a binding contract.
• You will not use our services for any illegal or unauthorized purpose.
• All information you provide is accurate, current, and complete.

3. Account Registration

You may need to create an account to access certain features of our website. When creating an account, you agree to:

• Provide accurate and truthful information.
• Keep your login credentials secure and confidential.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products and Services

4.1. Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all product descriptions, colors, or other content on our site are error-free, complete, or current.

4.2. Pricing

All prices are listed in your local currency unless otherwise stated. Prices are subject to change without notice. We reserve the right to cancel any orders due to pricing errors.

4.3. Availability

Product availability is subject to change without notice. We reserve the right to limit the quantities of any products or services offered.

5. Orders and Payment

5.1. Order Acceptance

When you place an order, you agree that:

• All information provided is accurate.
• We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.

5.2. Payment Methods

We accept various payment methods, including credit/debit cards and digital wallets. Payment must be received before your order is processed.

5.3. Shipping and Delivery

Shipping times and costs are outlined at checkout. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

6.1. Return Policy

Products can be returned within 30 days of receipt if they meet our return criteria:

• The item is unused and in its original packaging.
• Proof of purchase is provided.

6.2. Refund Policy

Refunds will be processed within 10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including images, text, graphics, logos, and designs, is owned by or licensed to Paw Hut. Unauthorized use of our content is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law:

• Paw Hut is not responsible for indirect, incidental, or consequential damages arising from your use of our website or products.
• Our total liability shall not exceed the total amount you paid for the product or service that gave rise to the claim.

9. User Conduct

You agree not to:

• Use our website for unlawful purposes.
• Interfere with the security or operation of our website.
• Post or transmit harmful or offensive content.

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience, and Paw Hut is not responsible for the content or practices of these websites.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please get in touch with us:

• Email: [email protected]
• Phone: +447402873292
• Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE